Privacy Policy

1. Introduction

Welcome to West Avenue Group. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services. As a mortgage brokerage, we handle sensitive financial data and are committed to the highest standards of data security and transparency.

2. Information We Collect

To provide you with mortgage services, we collect various types of information, including:

• Personal Identifiers: Name, address, phone number, email address, and date of birth.
• Financial Information: Income details, employment history, tax records (NOAs, T4s), credit history, and asset/liability lists.
• Technical Data: IP address, browser type, and usage data via cookies to improve our website experience.

3. How We Use Your Information

We use your data strictly for the following purposes:

4. Contact Our Privacy Officer

If you have questions about our privacy practices, please contact us at privacy@westavenuegroup.com.

4. Data Security

We implement bank-level security measures to protect your data. All sensitive information is encrypted using TLS (Transport Layer Security) during transmission and stored in secure, AES-256 encrypted databases. We conduct regular security audits and maintain strict access controls.

5. Third-Party Sharing

We only share your information with lenders (banks, credit unions, etc.) and service providers (appraisers, credit bureaus) necessary to process your mortgage. We never sell your personal information to third parties for marketing purposes.

6. Your Rights

Under PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to access the personal information we hold about you and request corrections. You may also withdraw your consent for us to use your data at any time, subject to legal or contractual restrictions.